“Our goal as a studio, and as passionate The Lord of the Rings fans, has always been to tell a compelling and immersive story-driven adventure,” the team said. The statement continues:

Crafting a story with Middle-earth as our playground has been the greatest honor—and the biggest challenge we have faced so far. At Daedalic, we understand that a game’s success relies on the enjoyment and satisfaction of its players. We genuinely value your feedback and have been actively listening to your voices, reading your comments, and analyzing the constructive criticism and suggestions you have provided. Our development team has been working diligently to address the bugs and technical issues many of you experienced. We are committed to providing you with patches that will allow you to enjoy the game to its fullest potential. Once again, we apologize for any inconvenience caused, and we appreciate your understanding during this time.

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The developers said they will keep folks updated on the progress of upcoming improvements and patches meant to straighten out Gollum’s plethora of issues, clarifying that the community’s “passion and dedication” is what’s keeping Daedalic Entertainment motivated to set things right with the game. In the end, the studio hopes that players will accept their sincerest apologies.

Read More: Dang, This Rough Lord Of The Rings: Gollum UI Though

The Lord of the Rings: Gollum hit PC, PS4/5, Xbox One, and Xbox Series S/X on May 25 with a loud thud on account of its flat UI and tedious gameplay. It’s been dragged so hard that it now holds a 36 score on Metacritic and a 42 on OpenCritic, making it one of the year’s worst games. Hopefully, the patches Daedalic has planned with bring Gollum closer to everyone’s expectations.